Terms and Conditions for dogs and cats staying at Wicklow Pet Hotel
All clients arriving at Wicklow Pet Hotel must present an up to date veterinary vaccination certificate in relation to each of their pets. The card or copy of history from the Vet should show the dates of previous vaccinations during the past three years.
Dogs – 3 vaccines, all must have been administered at least 3 days before check in date.
- Dhppi – every 3 years
- Bordetella – Canine (Kennel) Cough – annually
- Leptospirosis – annually
Cats – annual booster, all must have been administered at least 3 days before check in date
All cats need to be vaccinated against feline panleucopenia virus, calicivirus (FCV) and feline herpes virus type 1 (FHV1). (eg
Novibac Tricat vaccine )
If your cat goes outside, or lives with cats who go outside it should be vaccinated against feline leukaemia virus FeLV. As all cats
who stay at Wicklow Pet Hotel have access to the outdoors we recommend that all cats, even those who are indoor cats at
home be vaccinated against FeLV.
Flea, Ticks and worm prevention
All pets must have been treated for flee/tick prevention and for worms within two weeks of check in date. If, during your pets
stay, it is believed that they need to be treated for flees/ticks or worms this will be carried out and the cost of such treatment
added to owner’s bill.
Risks involved with dogs mixing together
By leaving your dog for minding at Wicklow Pet Hotel it is deemed that you are fully aware and accept that all dogs staying are
mixed together for socialisation and play. Dogs may share a kennel with another dog if it is deemed advantageous to the dogs
involved. For e.g. for a dog is upset alone in a kennel and settles better if paired up with another similar sized dog. Although
dogs are supervised while playing together, dogs may suffer nicks and scratches. Minor nicks or cuts will be dealt with by staff,
who are qualified in Canine First Aid.
The practice of mixing dogs together does not suit all dogs. If any dog displays aggression, or are deemed not suitable to partake
in our socialisation you will be informed at check out and unfortunately they will not be permitted to stay in the future. Wicklow
Pet Hotel does not permit any breed of dog on the restricted breed list as per Control of dogs Regulation 1998 and any un-
neutered adult male dogs to be boarded.
If your pet requires veterinary attention while staying at Wicklow Pet Hotel you will be contacted immediately on the phone
numbers provided by you. If you cannot be contacted or do not immediately inform the owner or staff of Wicklow Pet Hotel
regarding measures to be taken or if the state of the animal’s health requires immediate action, the right to have the pet treated
by a veterinarian shall be taken for granted. While your pet is boarding with us we assume full responsibility for its veterinary
care and will act ‘in loco parentis’ for your pet. Therefore, in the unlikely event where your pet must be operated upon or even
‘put to sleep’ at short notice we will make the decision based on veterinary advice if you are not available. All veterinary
expenses shall be paid by the owner of the pet. While all reasonable care will be taken of your pet while boarding, owners leave
their pets entirely at their own risk and Wicklow Pet Hotel will not be held liable for any injury, illness, damage to, death or loss
of any cat or dog boarding.
We take photos and video of our cat and dog guests and post them on social media each week. We do not mention owner’s
names in any of these posts, we sometimes mention pet names. By checking your pet into Wicklow Pet Hotel it is deemed that
you agree to and are aware of this use of photos on social media platforms and/or our YouTube channel. Wicklow Pet Hotel are
the legal owners of all photos and videos taken of any dogs or cats while they are in our care. Use of any of this media is subject
to permission being granted by the owner of Wicklow Pet Hotel. Wicklow Pet Hotel will not be held liable for any acts deemed to
stem from these social media posts.
Booking and Cancellation Policy
A deposit of approx. 30% is required to secure a booking. This must be paid using the payment link on booking confirmation
email within three days of receipt of the email. If it is not paid the booking request will be cancelled.
Refund of deposit:
- Off-Peak Season bookings must be cancelled no later than 14 days before check in date to receive a refund of
- Peak Season (June, July, August and Christmas) bookings must be cancelled no later than 28 days before check
in date to receive a refund of deposit.
All bookings include a Stripe Processing fee of 1.4% plus €0.25 (all European cards). This fee will be deducted from any deposit
Cancellation notification must be made using ‘Request Booking Change’ facility on ‘My Account’ on our booking system.
If you have paid a deposit and wish to change the dates of your booking this will be facilitated so long as the new dates are
If a booking is cancelled outside the cancellation period to receive a refund, it is at the discretion of the owner of Wicklow Pet
Hotel to grant credit of any deposit paid, to be used against a future booking.
The bill for your dog or cats stay and any additional cost such as veterinary care or items from our online shop must be paid in
full before check out or in person at the time of checkout.